Customer Contact, CX & Operations
Resourcing & Training SolutionsOur Customer Management Resourcing Team comprises of sector specialists who have many years of experience identifying the right people who will drive success across your Customer Management Operation and beyond
Build, Sustain & Motivate Your CX, Contact and Operations Workforce with S&A Resourcing & Training Solutions
S&A Resourcing Solutions share a stable with The S&A Group’s other independent companies, including a leading technology consulting firm and a government accredited training and apprenticeships business. This enables us to deliver exceptional resourcing solutions, utilising much wider networks and leveraging deep technical candidate assessments and selections using our own delivery consultants to peer interview. We can also provide blended solutions incorporating professional training and apprenticeships to deliver a fully end to end talent onboarding and Continuous Professional Development (CPD) solution. Guaranteeing the best possible outcomes are delivered in the most efficient and economical way, always with service excellence as standard.
As recruitment experts we understand that in order to be successful, candidates must possess the right skills and attributes combined with experience and cultural mix.
Our teams comprises of specialist recruiters who have many years of experience identifying the best talent in Technology, CX, Operations and Business Change & Leadership. We offer bespoke Permanent and Interim recruitment services for clients across the UK, Western Europe and North America.
Our Expertise
We are Experts in Resourcing for the Following CX, Customer Contact & Operations Positions
Choose your Perfect Solution
We Offer Several Options for your Resourcing Needs
Contingency Search
No Placement, No Fee Recruitment
Are you looking to fill key positions quickly and efficiently? Our Contingency Search service could be the solution. Fee’s are agreed upfront and are based on Standard Terms of Business wherever a longer term supplier arrangement is not in place. For clients, the key benefit of contingency search is that we operate on a “no win, no fee” basis, ensuring you only pay when the right candidate is successfully placed.
Our dedicated team of recruiters will utilise their vast networks and strategic sourcing techniques to quickly identify and secure top-tier talent for your business.
All candidates will be fully screened and vetted in line with your requirements and presented alongside full interview notes and key information about each candidates motivations and expectations regarding their next career move.
Prioritising speed without compromising on quality.
Retained Search
Recruitment as a Dedicated Service
Elevate your senior hiring process with our specialist Retained Search services. When you engage us on a retained basis, you gain exclusive access to our most experienced consultants who will dedicate the time and resources needed to fully understand your organisation, culture, values and what it will take for a senior employee coming in to be sucessfull.
We conduct in-depth market research, utilising our extensive industry network, and leveraging our knowledge & expertise to identify and attract the most qualified candidates. This premium service wont neccesarily cost you more than a contingency search, but it does require an upfront payment upon commencement, and each agreed stage thereafter (once completed).
Retained Search ensures a thorough, tailored approach to specialist and / or executive recruitment, delivering the best candidates who will align with your company’s vision.
Prioritising the best candidates on and off the market.
Managed Resourcing Service
Recruitment as a a Managed Service Project
Revolutionise your resourcing strategy with our Managed Services Solution. We take a holistic approach to recruitment, and key elements of your process as required or even manage the entire process from start to finish. In all cases, our team becomes an extension of your HR/Resourcing department, covering anything and everything from candidate sourcing and screening to onboarding.
This comprehensive solution not only enhances efficiency but also allows your internal team to focus on core business functions. With our Managed Service Solution our clients experience a seamless and streamlined recruitment process that elevates your overall recruitment strategy.
Whether you need instant access to diverse talent, a specialised approach for executive roles, or a fully managed recruitment process for a team of individuals, our suite of services will combione to meet your bespoke needs and exceed your expectations. Partner with us to transform the way you acquire and retain top talent for sustained organisational success
Your fully managed service resourcing solution for perm, interim and contract skills.
Why are we Different?
Some of the things that make S&A Resourcing Solutions a perfect partner for you
Comprehensive Candidate Profile
Throughout Screening, our consultants capture comprehensive information which goes beyond basic qualifications and expertise, and includes a blend of technical skills, soft skills, experience, achievements, and cultural fit indicators. This profile will serve as a benchmark for evaluating potential candidates.
Collaborative Role Definition
S&A Consultants work closely with clients to gain a deep understanding of their requirements, business objectives, and company culture. This collaborative effort ensures that the screening process is aligned with the client’s needs and expectations, setting the stage for successful placements.
Multi-Channel Sourcing
Our teams utilise a wide range of sourcing channels, including our own internal database, job boards, social media platforms, industry networks, referrals, and partnerships with educational institutions. This approach helps cast a wider net and attract a diverse pool of candidates
Bespoke Pre-Screening
Where required, S&A Consultants can devise bespoke pre-screening methods, such as pre-assessment tests and skills-based evaluations in-line with client requirements at no extra cost. These additional assessments can provide additonal quantitative insights into candidates’ capabilities and help filter out applicants who don’t meet the required standards before progressing to interview
Cultural Fit / Mix Assessment
Our teams strive to understand the culture within an organisation and also the micro cultures within specific teams and locations within. For this reason we include a cultural fit assessment during our intial interview process to ensure candidates align with the client’s organisational values and dynamics.
Transparent Communication
At S&A Resourcing Solutions we believe transparency and regular open communication with clients is key to a successful recruitment process. Our consultants will arrange regular touch points during the campaign to share insights about the market and also discuss strengths and potential areas of improvement for each candidate shortlisted so far. This collaborative approach allows clients to make informed decisions.
Huge Industry Networks
With almost 15 years of UK focused business, technology & operations consulting, training & recruitment, our peer-to-peer network reach is unrivalled. We have an active community of over 13,000 individuals across our various lines of business, which presents unique candidates for our clients and opportunities for our networks.
Combined Client Resourcing & Training Solutions
Our unique position within The S&A Group allows us to deliver combined recruitment, consulting and training solutions. For example, clients placing their new employees onto our Academy apprenticeships get free recruitment. Or clients consuming project delivery from our consulting business can mix their new employees into our delivery teams to speed up their learning and help build and retain internal IP.
Could our Operations, Team Leader, CX & Customer Apprenticeships work for Your Business?
We can integrate a range of S&A Academy customer and operations apprenticeships and commercial training courses. From new managers, team leaders, business analysis, project management, operations & Executive Leadership professionals.
“Combining recruitment and funded training, for new or existing employees, will significantly reduce your staff onboarding costs and attrition whilst improving employee engagement and productivity.”
Our Sister company, The S&A Academy, is an Ofsted regulated, ESFA funded professional apprenticeships and commercial training provider
We can provide fully funded, professional training programmes for our 12-36 month L2-L7 apprenticeship programmes. Taking new hires, at L2, all the way through to executive (Masters Degree Level) L7 leadership qualifications
Specialist apprenticeships can be highly effective within business change and leadership type roles. Delivered in ‘front-loaded’ 10 week bootcamps or as part of a continious training rutine, they can be key to solving some of the most common problems faced by business leaders across the country!
You can either hire brand new team members straight onto the apprenticeship or you can reward your existing employees, who have demonstrated the passion and enthusiasm to pursue a long term career within your organisation, a genuine pathway to career success.
Combine S&A Resourcing & Training Solutions
We can recruit new junior talent for your organisation, train them through our professional apprenticeship programmes, and develop them throughout their whole career.
- Reduce onboarding costs, through low or zero-fee recruitment costs*
- Build a continious pipeline of talent to land into your company all through the year
- Reduce attrition through offering
continuous professional development
- Avoid many hiring requirements through internal staff development and promotions
* New hires entering our professional apprenticeship programmes usually benefit from zero recruitment fees.
CX & Operations Apprenticeships & Commercial Training Courses
Specialist Apprenticeships can be highly effective within Customer Management Operations and utilising these apprenticeships correctly can be key to solving some of the most common problems faced by Contact Centre leaders across the country!.
You either hire brand new team members straight onto the Apprenticeship or you can offer your existing team members who have demonstrated the passion and enthusiasm to pursue a long term career within CX a genuine pathway to success through our specialist Apprenticeship Scheme.
The S&A Academy understand that Customer Contact is often overlooked as a career of choice and entry level candidates are naturually drawn to more traditional career paths, and are largely influenced by pathways demonstrated by High School, College and University careers advice.
Our new Customer Contact Solutions have been built specifically to help promote and establish genuine career pathways from entry level for those individuals who have what it takes to thrive in the Customer Contact Sector, and become industry professionals of the future!
ENHANCED PROFESSIONAL APPRENTICESHIPS
Our Professional Apprenticeship Programmes provide a whole host of benefits. Our Specialist Customer Management Apprenticeships have been designed in partnership with CX Industry Leaders and Subject Matter Experts to ensure that they are fully mapped to careers within the Customer Management sector, from “Level 2” which is entry level (GCSE Equivilent), through to “Level 7” which is Senior Exective leadership level (Equivilent to a masters degree).
Not only do we provide highly professional training at no cost to employers, but we also run monthly selection and recruitment programmes all over the UK to constantly maintain a pool of ready made candidates. Whilst we can, and would love to, train your current employees via our UK Government Levy subsidised programmes, you can also gain free access to our screened and ready candidates who could potentially add real value to your business long term.
SPECIALIST CX TRAINING SOLUTIONS
The S&A Business Academy offers a whole host of Professional Training Courses, and if you’re an employer looking for customised training programmes for your current, or new, employees we can customise complete apprenticeship programmes to suit various industry sectors and can develop complete orgainsational wide Learning & Development schemes to suit you.
Our standard CX Training Solutions have been designed by industry to compliment the Customer Management environment and enable CX Professionals to gain valuable additional skills that will genuinely help them take their careers to the next level and offer greater value to employers. Courses can be booked directly on the S&A Academy website, personally by learners as well as by employers on a learners behalf.
Professional Apprenticeships in CX
See below for some of the apprenticeships and training solutions we can combine alongside our recruitment and consulting services.
Our Customised CX Apprenticeships
Customer Service Practitioner (L2)
Customer Service Specialist (L3)
Customer Service Team Leader (L3)
Business Administrator (L3)
Customer Operations Manager (L5)
Business Analyst (L4)
Information Communications Technican (L3)
CX Executive Leader (L7)
Commercial Training
Over 40 specialist training courses for individuals, teams and whole organsiations are available from The S&A Academy.
Behavioural Science, Building Resilience, B2B/B2C Sales, Vulnerable Customers, Impactful Response Writing, Handling Difficulat Conversations, Dealing with Change, Finance & Budgeting
Why Combine our Academy Training Solutions?
Here's just a few reasons that come to mind
Reward Employees
Reward & incentivise your employees by investing in a clearly defined future career path
Combat Attrition
Reduce attrition when employees are in long term, valued and recognised, training and education.
Customised Career Paths
We’ll create the courses that suits your requirements by combining multiple modules (e.g ICT with Customer Service) into your programmes
Save Money
Maximise benefits from Government grants & NI savings when employing apprentices and get 'free' training when using your apprenticeship levy taxes.
Reduce Recruitment Fees
We will help you reduce annual recruitment agency spend without impacting service quality
Unlock Tax Savings
Utilise your own levy effectively or benefit from levy transfer with support from our compliance and funding specialists.